Who is responsible for your data
FitConnect Technologies LLC, established in the Qatar Financial Centre (QFC), Qatar, operates Zeggai. Our address is Doha Tower, Floor 21, West Bay, Doha, Qatar.
For privacy questions or requests, contact privacy@zeggai.com.
Information we process
- Account information, including your name, email address, verification status, and securely hashed password.
- Business and store information, including business name, industry, country, currency, timezone, locations, roles, and preferences.
- Uploaded Excel or CSV data, including product and SKU information, barcodes, categories, brands, inventory, prices, sales, purchases, suppliers, references, discounts, and dates where supplied.
- Import information, including filenames, file size and type, content hashes, source rows, detected columns, mappings, validation issues, and import results.
- Analytics and report information, including calculated metrics, recommendations, usage counters, and generated report data.
- Security and service information, including login and session records, IP address, browser or device information, request identifiers, and diagnostic events.
Why we process information
- To create and secure accounts, verify email addresses, and maintain authenticated sessions.
- To provide onboarding, store management, uploads, mapping, validation, imports, analysis, and reports.
- To calculate usage against applicable trial or plan limits.
- To operate, troubleshoot, protect, and improve the reliability of the service.
- To respond to support, security, and privacy requests and meet applicable legal obligations.
Uploaded business data
You retain ownership of business data you upload. You give us permission to host, parse, validate, structure, analyse, and display that data only as needed to provide and protect Zeggai.
You are responsible for having the right to upload the data and for avoiding unnecessary personal or sensitive information in spreadsheets.
Automated analytics
Zeggai applies automated calculations and business rules to uploaded data to produce estimates, risks, recommendations, and reports. These outputs can be incomplete or inaccurate, particularly when source data is incomplete or incorrect.
Outputs are decision-support tools. They are not financial, accounting, tax, legal, or other professional advice, and they do not guarantee savings, profit, recovery, or any business result.
Service providers and data locations
We use service providers in categories such as cloud application hosting, managed database infrastructure, transactional email delivery, and monitoring or error tracking. They process information for us under appropriate service arrangements.
Some providers may process information outside your country. When personal data is transferred outside the QFC, we use mechanisms permitted under applicable QFC data protection requirements, which may include transfers to jurisdictions recognised as providing adequate protection, contractual safeguards, approved transfer mechanisms, or other lawful exceptions where applicable.
Contact privacy@zeggai.com for current information about provider locations and how a particular transfer is handled.
Retention and deletion
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, to provide the service, meet legal and regulatory obligations, resolve disputes, prevent abuse, and maintain security and backup integrity. Different records may require different retention periods.
Some records use soft deletion for safety and auditability. Unimported uploads can be removed in the product; imported files may remain linked to business records and cannot be removed through the normal upload action.
There is currently no self-service account deletion workflow. Send deletion or restriction requests to privacy@zeggai.com. We will review the request, verify identity, explain what can be removed, and identify anything that must be retained.
Security
We use HTTPS transport, password hashing, authenticated sessions, role-based access, tenant-level data checks, request logging, rate limits, and error monitoring. No internet service can be guaranteed completely secure.
Your choices and rights
Where applicable under QFC data protection requirements, you may have rights to access your personal data, correct inaccurate data, request erasure, object to or restrict certain processing, receive eligible data in a portable format, and raise concerns about decisions based solely on automated processing or profiling.
Send a request to privacy@zeggai.com. We will handle requests within applicable QFC timeframes. We may need to verify your identity, and some rights may be limited by legal exceptions or obligations.
Complaints
Please contact privacy@zeggai.com first so we can investigate and respond to your concern.
If a privacy concern is not resolved satisfactorily by FitConnect Technologies LLC, you may lodge a complaint with the Qatar Financial Centre Data Protection Office at dataprotection@qfc.qa. This is an external regulatory contact, not Zeggai customer support.
Cookies and browser storage
Zeggai currently uses an essential authentication cookie and browser storage needed for account sessions, preferences, and working application state. We do not currently use advertising or marketing cookies. See the Cookie Policy for details.
Changes to this notice
We may update this notice when the service or applicable requirements change. The latest version and date will be published on this page.